Shipping policy
Shipping and Delivery
Delivery destinations and charges
We currently sell to customers in the United Kingdom, European Union, United States and Canada.
Available delivery options depend on your address and the items ordered. Delivery is available where an eligible shipping option is offered at checkout.
Our current shipping options are free of charge. Any applicable shipping charges are displayed before you complete your purchase.
Estimated delivery times
Delivery estimates vary by product and destination:
- Fast delivery estimate: 1–3 business days.
- Standard delivery estimate: 3–5 business days.
- Extended delivery estimate: 5–7 business days.
These windows run from order confirmation and include processing and transit time. Business days are Monday to Friday, excluding public holidays.
The applicable estimate depends on the item and delivery destination. These bands are estimates, not customer-selectable upgrades or guaranteed arrival dates. If the applicable estimate is not shown, contact info@trendiko.co.uk before ordering.
Dispatch means your order has been sent; it does not mean your order has arrived. If we become aware of a delay, we will contact you.
For UK consumer orders, unless a different delivery period has been agreed, we will deliver without undue delay and within 30 days after the contract is made. This does not replace a shorter delivery period agreed for your order.
Separate parcels
Items from the same order may arrive in separate parcels and on different dates. Orders may be dispatched from outside the UK.
Tracking
Where tracking is available, we will send tracking details after dispatch. Tracking updates may take time to appear.
If your order has not arrived within its stated delivery window, or tracking appears incorrect, contact info@trendiko.co.uk with your order number.
Customs and import charges
Any import duties or taxes payable by you must be disclosed before purchase. If the customs arrangements for your order are unclear, contact info@trendiko.co.uk before ordering.
International orders may be subject to customs processing, which can affect delivery times. This does not remove your statutory rights.
Delivery addresses
Please check your delivery address before completing your order. Contact us promptly if a correction is needed; changes may not be possible after dispatch.
Where an incorrect address was supplied, we will explain any reasonable additional redelivery costs before arranging redelivery.
Delayed, lost or damaged deliveries
Contact info@trendiko.co.uk if your delivery is delayed, lost, damaged or marked as delivered when you have not received it. We will investigate and resolve the issue with you.
A tracking status showing “delivered” does not, by itself, settle a non-delivery complaint.
For UK consumer orders, goods remain at our risk until you or a person you nominate receives them, except where you independently appoint a carrier we did not offer.
If an agreed delivery deadline is missed, your applicable rights to request delivery within an additional period or cancel for a refund remain available. Immediate cancellation may be available where the legal conditions apply.
Contact
For delivery enquiries, email info@trendiko.co.uk and include your order number.